Support

Forum

The forum is available to you for support and information about designing and managing fonts. This forum has become a place where all users of FontCreator, MainType, and Scanahand can share their knowledge. Membership to the forum is free. There's a good chance other people have asked the same questions as you, so you may be able to find the answers you need. Feedback and suggestions are also welcome in the forum.

FontCreator Support

FontCreator FAQ – view the most frequently asked questions (and answers) about FontCreator
FontCreator Tutorials – a list of handy tutorials to help you design and edit fonts with FontCreator
FontCreator User Manual – the online version of the FontCreator user manual

MainType Support

MainType FAQ – view the most frequently asked questions (and answers) about MainType
MainType Tutorials – a list of handy tutorials to help you manage your fonts with MainType
MainType User Manual – the online version of the MainType user manual

Scanahand Support

Scanahand FAQ – view the most frequently asked questions (and answers) about Scanahand
Scanahand Tutorials – a list of handy tutorials to help you generate fonts with Scanahand
Scanahand User Manual – the online version of the Scanahand user manual
Scanahand Custom Templates – several custom templates to be used with Scanahand premium edition

Frequently Asked Questions

Can I use the software on multiple computers?

The single-user license allows you to install the software on a reasonable number of computers, provided that you are the only individual using the software.

If you are an entity, you must designate one individual within your organization to have the right to use the software.

If more people are going to use the software, you need an additional license for each of them. We do offer multi-user discounts; just let us know how many users require a license and we'll send a quote.

I lost my registration code. How can I retrieve it?

If you have lost your registration code(s), you can make a retrieval request here.

Where can I download an older version of your products?
Several older releases of our software can be downloaded from here.
Where can I buy upgrades?

You can buy upgrades in our online store.

Is the software available for a Mac?

No, the software runs on Windows only. However fonts created with our software can be used on Windows, Mac OS X, Linux, and in all modern web browsers.

We need custom software. Can you help us out?

Yes, we have developeped numerous font related products for other clients. Do contact our sales department and let us know your requirements.

Still need help?

If you can't find an answer to your question in the forum, frequently asked questions, tutorials, and user manuals, either post your question to the forum or contact customer support. For technical issues the forum has a faster response. Usually questions posted to the forum are answered within a couple of hours.

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